Effective Date: 08-02-2026
At WEDOOZE LLC, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled in accordance with U.S. e-commerce standards.
1. Returns & Refund Requests
Customers may request a return or refund for eligible items by contacting our support team.
All requests must follow the procedures outlined in this policy and be approved before items are returned.
2. Eligibility for Returns
To qualify for a return or refund:
The item must be unused and in original condition
The item must be returned in its original packaging
The return request must be submitted within 21 days of delivery
Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
3. Non-Refundable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, or improper handling
Items returned after the 21-day return window
Custom-made, personalized, or special-order products once production has begun
Custom or personalized items are created specifically for the customer and cannot be resold.
4. Refund Process
Once we receive your returned item:
The product will be inspected
We will notify you of approval or rejection
If approved, your refund will be processed promptly
We reserve the right to deny refunds if returned items do not meet eligibility requirements.
5. Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear in your account.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately.
We may request photos for verification. Once confirmed, we will provide instructions for a replacement or return at no additional cost to you.
7. Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, cancellations are no longer possible and the return process outlined in this policy will apply.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping charges (if applicable) are non-refundable.
We recommend using a trackable shipping method when returning items.
9. Return Address
Approved returns should be sent to:
WEDOOZE LLC
125 E Palace Ave #125
Santa Fe, NM 87501
United States
Please do not send items back without prior authorization.
10. Customer Support
For return or refund assistance, please contact:
📧 Email: support@wedooze.store
📞 Phone: +1 (800) 675-9669
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
11. Updates to This Policy
WEDOOZE LLC reserves the right to update this Return & Refund Policy at any time.
Any changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any updates.